Choose your delivery
Standard
1-page letter
Registered
1-page letter
What's included
What's not included
Common questions
When is my payment actually charged?
We only capture payment after the postal provider accepts your letter for dispatch. If the submission is rejected before acceptance, you are not charged.
What does the price cover?
The price covers one letter: drafting support, final PDF creation, provider-side printing and postal dispatch costs for that order, dispatch submission handling, and payment processing. Pricing is per letter, and each order is charged separately.
When is my letter actually sent?
After checkout, we prepare the final PDF and submit the order into the provider flow. Printing and handover to Swiss Post require at least one day at the earliest. Acceptance means handoff to Swiss Post, not delivery to the recipient.
Can I edit or cancel after checkout?
No. Once checkout is completed, the content is locked for dispatch processing. If acceptance for dispatch has already happened, we cannot cancel the order. If something looks wrong before acceptance, contact support immediately and we will review what is still possible.
Need more answers before you send?
See the full help page for questions about drafting, attachments, tracking, privacy, and delivery issues.
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